What to do if I have a defective item? (Backstreet Questions Purchasing, Warranty & Support)

Answer

Feb 13, 2025 - 01:01 AM

Please contact us. If the issue arises within 30 days of delivery, we’ll assist with troubleshooting and, if needed, send a replacement at no extra cost. Beyond the initial 30 days, our 5 year warranty covers you. See warranty details

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