Answer
Mar 02, 2025 - 07:49 AM
The quality of support provided by a security camera company is often directly linked to the price of their products. Generally, don't expect human-based support from low priced equipment found on platforms like Amazon, Lorex, and Reolink. It's advisable to check the company's reviews, as they can be a valuable source for assessing the quality of support offered. If reviews mention online emails and chat as the primary communication methods, expect substandard support. In contrast, USA-based providers like Backstreet Surveillance offer in-country human support for the equipment's lifetime, including live phone support, chat, and email. It's widely recognized that chat and online support are designed more for the company's convenience rather than the consumer's. These support methods can consume a significant amount of users' time, whereas a quick call to a live representative often resolves issues much faster.
