Answer
Nov 25, 2025 - 02:40 PM
Yes — On-site technical support is how we prefer it at Backstreet Surveillance. Our Uptime Service and factory technical department remotely identifies the issue and remote resolves over 95% of all service issues. When an actual equipment failure is detected we overnight replacement parts to our local technical service reps who perform the work on-site. This process is efficient and fast.
General answers for the industry:
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Installation & Setup Support: When the trailer is delivered, many suppliers send a technician to site to ensure proper setup — leveling, mast deployment, solar panel orientation, power-on, and network connection testing.
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Maintenance & Repairs: With long-term rentals or purchase-support plans, providers may offer periodic inspections, battery checks, system diagnostics, and repairs/replacement if hardware fails.
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Troubleshooting & Remote Support: Even if onsite support isn’t included, many providers offer remote technical help (by phone or internet) to guide setup, resolve connectivity issues, or reconfigure cameras and settings.
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Emergency Response: In case of damage (e.g., from weather, vandalism, transport), some contracts include rapid-response support to fix or replace components — sometimes within 24‑48 hours.
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Upgrades and Configuration Changes: If you need to add cameras, reorient the mast, adjust analytics, or modify storage settings, a support technician can typically do that onsite.
