Answer
Nov 25, 2025 - 02:42 PM
Generally, responsibility for troubleshooting during a surveillance trailer rental is mainly the responsibility of the provider. Backstreet Surveillance provides the highest level of support, troubleshooting and repair in the industry. Their impressive response is based around their exclusive Uptime Service.
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Rental company / vendor: Usually handles major technical problems — hardware failures, battery or solar system issues, connectivity problems, or malfunctioning cameras.
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Renter / user (you): Often expected to report problems, perform basic tasks (e.g., checking connections, clearing obstructions, ensuring the trailer is stable), and monitor system health.
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Emergency situations (theft, damage, severe weather): The vendor (Backstreet Surveillance) responds quickly to repair or replace components under the terms of the rental contract.
